TAKE NOTE: in the event that you are booking/have booked one or more admission, the visitors must get to the concert in the exact same time as the lead booker. Guests must not show up individually while they have actually no matching photo ID and can just only gain access with all the lead booker and solution bearing the lead booker’s title.
How come you charge a scheduling cost?
reserving charge that individuals charge is our single supply of income. This consists of our investment to the ticketing technology, equipment, staffing costs as well as other costs that are associated.
How can I round my order up for charity?
Once you obtain a admission from alt. seats, you’re going to be because of the choice to round your purchase and donate the huge difference to at least one of our partner charities. Simply click the ‘Add A Donation’ switch in the ‘Confirm and Pay’ web page, select the charity you want to donate the huge difference to, either round up your purchase to your nearest ?1, ?5 or pick a quantity to donate and then click ‘Add donation to order’. Follow this link to look at charities we are presently supporting while the work that is incredible do.
What exactly is TicketPlan?
alt. seats have partnered with TicketPlan to provide our clients an optional solution security center. Our TicketPlan security center protects non-refundable bookings and facilitates a refund if your admission owner is not able to go to a meeting because of a range that is wide of unexpected circumstances. To learn more click the link.
How can a claim is made by me with TicketPlan?
In order to make a claim please view here.
exactly What re payment practices do we accept?
We accept all major credit/debit cards. Our company is not able to accept AMEX or Diners cards.
Can be your site protected?
Yes, we utilize 256-bit SSL encryption, the greatest standard in keeping usage. A GeoTrust is used by us Digital Certificate. The existence of SSL means you can easily be confident that communications ( e.g. bank card figures) in the middle of your web browser and our internet servers are personal and protected.
May I buy seats by phone?
alt. seats is an online platform. Please go to our internet site: www.alttickets.com to shop for tickets
When will I get my seats?
You need to get your seats within at the least thirty days associated with the occasion. During our opening hours via email if you haven’t received your tickets 48 hours prior to an event please contact us. You shall be given a dispatch e-mail from us as soon as your tickets are sent.
How to monitor my purchase?
You are able to monitor your purchase by clicking here.
I wish to book for one thing this week! Are you going to publish my seats?
Purchases placed within a week of a conference will be set to automatically Collection from Venue.
How do you get my tickets delivered to a brand new or address that is different?
If for example the purchase have not yet been sent, you can easily improve your distribution address anytime utilizing ‘Track my Order’ or by signing into the account. Alternatively please contact us at email@example.com quoting your scheduling guide quantity and also the address you would like your order to to dispatch.
My seats are sent to my address that is old am I able to do?
When you yourself haven’t informed us of a big change of address before your seats are sent, we are able to provide an upgraded of seats only if the originals have already been came back to us (usually by Royal Mail if distribution has unsuccessful). Please call us on firstname.lastname@example.org (Monday – Friday 9am-6pm) therefore we can investigate your circumstances further.
We reside outside of the UK, are you going to upload my seats?
We shall dispatch your purchase by Royal Mail Global Economy Delivery. Whenever reserving your tickets, please choose postage that is international. In case the purchase is for non-replaceable seats, these will immediately be put for collection during the place regarding the occasion time.
How do you gather my seats through the location?
You will have to simply simply take a duplicate of the scheduling verification e-mail together with your photo ID into the location regarding the evening to achieve entry. When you have scheduled a lot more than 1 admission in this deal your celebration will together need to arrive.
Can someone else accumulate seats which can be scheduled in my own title?
You can add their name during the booking process if you would like to purchase tickets for someone else to collect. You will need to provide the individual with a letter of authorisation accompanied by a photocopy of the original booker’s photo I.D if you need to amend the name after booking.
What exactly is a page of authorisation?
If somebody else is gathering your seats through the place field workplace they will certainly want to supply a finalized page of authorisation into the Box workplace from your self. The admission collector will have to supply a legitimate kind of id (passport/drivers permit). This formal page should appear to be this:
To who it might concern,
I, [your name], authorise [their name] to collect the [event name] tickets back at my behalf.
The verification quantity is [reference number], the past four digits of my card quantity are [last 4 digits], the problem quantity is number that is[issue therefore the purchase ended up being added to [order date].
Take note, a poorly scribbled note on a scrap of paper will likely not suffice, it should be plainly written and finalized because of the ticket holder that is original.
We have lost my admission, exactly what can i actually do?
Many forms of tickets can not be changed if lost, nevertheless please contact us on email@example.com (Monday – Friday 9am-6pm) therefore we are able to investigate your position further.
Cancellations and refunds
We can not cancel, reimbursement, transfer or exchange seats unless the function was terminated, postponed or event details have notably changed. Nevertheless, please do get in touch with us so we’ll do every thing we are able to to help!